FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Q: Do you deliver all images you take during an event? A: No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may delay product delivery. Example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing thousands and thousands of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.

Q: Does your studio provide videography services? A: Yes but not directly. We recommend to our couples professional videographers we know and trust for the quality of their work.

Q: Have you shot at my venue before? A: We have shot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!

Q: Do you do destination weddings? What additional fees are associated with destination weddings? A: We serve clients all around the world. Our destination wedding photography packages include the cost of travel and reasonable accommodations. For more information please do not hesitate to get in touch with us.

Q: Do you provide partial day coverage? A: We typically do not provide partial day coverage on weekends. On weekends, we only accept clients that require full coverage of the wedding.

Q: Does your studio do individual portraits, family portraits, commercial photography, or other types of photography? A: Yes, we have experience in many fields of photography. Feel free to contact us.

Q: Do you shoot Corporate Events? A: Yes. These are all considered ‘event photography'. We have chosen to focus and excel at wedding and event photography, and we would love to cover your celebration.

Q: What if our ceremony is in a different language? A: Paolo Bocchese Photographer and his assistants speak many different languages, including English, Spanish, Italian. However, we have also covered many weddings in which we do not speak the primary language of the ceremony. We approach these weddings with research, understanding the traditions and culture of the wedding. We also have talk-through meetings with our couples before the wedding to ensure we are aware of the major moments. Lastly, we always ensure that we stay alert, leaning on the instincts that we have developed for capturing the emotion and the stories at any given moment. So while different languages can present challenges, in the end, artistry, creativity, and storytelling are all universal concepts that our team will portray in your photography and cinematography.

STYLE AND QUALITY QUESTIONS

Q: What is your photography style? A: Paolo Bocchese Photographer is recognized for developing a personal style of wedding photography that is rooted photojournalism while influenced by fine-art and fashion photography. We love using creative lighting, different angles and perspectives, compositions and post-production refining to bring out our clients personalities and beauty while telling their wedding story. To see examples of our quality and style, please visit our Portfolio as well as our Blog.

Q: Can I see a full event from start to finish? A: Of course you may! We pride ourselves on the consistency of our work. We understand all photographers post their best shots from each wedding on their websites so it’s hard to determine how well he or she will perform on the wedding day. That is why we encourage all of our potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the day.

POST PRODUCTION QUESTIONS

Q: Do you touch up all the images in our image download? A: Yes we do. Every image we deliver is post produced with our unique signature style of post production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding.

Q: What do you mean by “touching up” the photos? A: “Touching up” in our studio is the same as our signature (basic) post production. See the question below for clarification.

Q: What is the difference between advanced and custom; and why are there additional costs for custom retouch? A: Advanced post-production includes touch ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene and other custom work. We charge hourly for the custom post production as the time required ranges depending on the complexity of the project. Please contact our studio for a quote for custom post production.

ENGAGEMENT SESSION QUESTIONS

Q: When can we expect to see our photos from our engagement session? A: Post production for engagement sessions are completed 6 weeks after the date of the shoot. If you require the images to be completed prior to four weeks after the date of the shoot, a rush process fee will be charged.

Q: When should we do our engagement session? A: We encourage you to do your engagement session as soon as possible. The latest we suggest is at least ten weeks prior to the wedding date due to the time necessary to post produce each image (6 weeks) and complete your product order(s) (6 weeks).

Q: Can we schedule our engagement session for the weekend? Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend, however, if a wedding is scheduled for that weekend later on, we will have to reschedule your engagement session. There will also be an additional charge for weekend engagement sessions because the few weekends we have free, we spend with our families. We also like to shoot on weekdays because locations are typically less crowded.

Q: How many images do you typically deliver from and engagement session? From a wedding? We typically deliver anywhere from 50-70 images per 3-hour engagement shoot and for a wedding, we typically deliver 500 images per wedding reportage. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Q: When and where can we view our engagement pictures? Your engagement session images will be completed no more than 6 weeks after the date of the shoot. If you require the images to be completed prior to 6 weeks after the date of your shoot, a rush edit fee of € 150.00 will be charged.

ALBUMS, PRINTS, BOOKS QUESTIONS

Q: How long does it take to get my album? As with our other products, production times vary. However, you can typically expect to receive your album 4 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the amount of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year. Similar to the post-production process, if you require rush processing, a fee of € 150.00 will be charged. Additional fees for rush shipping may also apply.

Q: Can I add more pages and images to my album? A: Each additional page can be added for additional cost and includes the design time/revisions.

LEGAL QUESTIONS

Q: What rights do I have to the digital prints? A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Paolo Bocchese Photographer.

Q: Do you provide the RAW files from my engagement session and/or wedding day? A: Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.

Q: What if I lose my images? A: There is a € 50 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the pictures when you receive it from us.

BUSINESS INSURANCE AND IMAGE BACKUP QUESTIONS

Q: Do you back up our images? How can we ensure that our images won’t be lost? A: We have never lost an image from a wedding due to the following backup workflow for each our events: During the shoot, we use cameras with double memory slot and make an instant back up copy in real time. After the shoot when back at our studio, we back up the CF/SD cards to a local server set up in four copies configuration. Once the images are completed, we transfer the images to an offsite location. At any given point, there are five copies of the files.

MEETING POLICY QUESTIONS

Q: We live out-of-town. Is it possible for our family/friends to meet with you instead? We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least webcam with you to get to know you better.

Q: We’re very busy and won’t be able to meet. Are there any other options? A: We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of the photographer’s personality, Skype video call can be arranged.

Q: Do you travel to meet clients? A: Due to the limitations of our schedule, we currently do not travel to meet clients.

Q: How do I set up an appointment to meet you in person and see some of your work? A: Contact our studio at +34 648 163 348 or email her by clicking here.

PAYMENT AND TAX QUESTIONS

Q: How do I reserve you for my date? A: All dates are reserved once we receive your signed contract and deposit.

Q: What if we exceed our contracted time for our engagement shoot and/or wedding day coverage? A: Standard rates apply for overtime. Overtime is billed at the rate of € 100/hour per Master Photographer and € 50/hour per Associate Photographer.

Q: If we cancel the wedding, will we receive our retainer fee back? A: Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.

Q: If we change our wedding to a different date, will we be able to use our retainer fee towards a future date? A: Generally no, but this is taken on a case by case basis. The reason for cancelling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.

Q: Are there travel fees associated with the engagement session and/or wedding day shoot(s)? A: All travel expenses are based on the distance between your event location(s). All other destinations beyond 100 kilometres round-trip will be negotiated and handled on a case-by-case basis.

Why do you charge travel fees? The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent in travel. Trips to Los Angeles, for example, can take over an hour each way. This is time for which we have to compensate our team. For this reason, coupled with the costs of reimbursing the team for the actual costs of travel, these fees are unfortunately necessary.

Q: Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season? A: We do not offer discounts on Sunday weddings and off-season weddings. As you may know, wedding season is almost year round here in sunny Valencia. Because of that, we are shooting throughout the year. We also cannot offer discounts on weekday weddings as all of the costs (second shooter rates, etc.) associated with the wedding remain the same.

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